Refund policy

Returns, refunds and right of withdrawal

Contact
FernivoDesigns is operated by Tom Gerling, sole trader.
Postal address: Ortwickerstraße 24b, 48683 Ahaus, Germany
Email: contact@quickly-challenges.com

Statutory withdrawal — standard physical goods
EU consumers may withdraw from an eligible purchase without giving a reason within 14 days after they, or a person they nominate other than the carrier, receive the goods. If goods from one order arrive separately, the period starts when the last item is received. You may also notify us before delivery. Statutory rules about the start or extension of the period remain unaffected, including extension to the next working day when the final day is a Saturday, Sunday or applicable public holiday.

To withdraw, send a clear statement of your decision to the email or postal address above. You may use the optional form below, but this is not required. Sending your notice before the period expires is sufficient. Prior approval is not required. Including your order number helps us identify the purchase.

For order details and self-service return or cancellation options, visit Orders & Returns: Orders & Returns. These options do not restrict your right to notify us by email or post.

Returning physical goods
Send the goods promptly and within 14 days after notifying us of your withdrawal to:

Tom Gerling
Ortwickerstraße 24b
48683 Ahaus
Germany

Dispatch before that period expires is sufficient. You bear the direct cost of returning goods when exercising your right of withdrawal for a change of mind. For justified claims concerning faulty, damaged or incorrect goods, FernivoDesigns bears the necessary return costs. Contact us so that we can arrange the appropriate return method for a faulty or incorrect item.

Refunds following withdrawal
When you withdraw from the whole purchase, we reimburse the payments received, including the cost of standard outbound delivery. Additional costs of a more expensive delivery method you chose are excluded. We refund promptly and no later than 14 days after receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise. We charge no refund fee.

For physical goods, we may withhold reimbursement until we receive the goods back or receive evidence that you have sent them back, whichever occurs first, unless we have offered to collect them.

You are responsible only for reduced value caused by handling beyond what is necessary to check the goods' nature, characteristics and functioning. Unopened packaging is not a condition of statutory withdrawal, and we do not impose a flat restocking charge.

Personalised goods
The statutory withdrawal right does not apply to goods made to your individual specifications or clearly tailored to your personal needs, such as a garment printed with your own name or photo. Printing one of our standard designs after an order is placed, or choosing a standard garment size or colour, does not by itself create this exception. Your statutory rights concerning faulty or incorrect goods remain unaffected, including after you have approved a personalised preview.

Digital downloads
For ready-made digital downloads, we automatically email you a link to download your files after successful payment. No physical item is shipped for a digital product.

Receiving or downloading the files does not remove your statutory right of withdrawal. We do not ask you to waive that right. For EU consumers, the standard withdrawal period is 14 days from the conclusion of the contract; statutory rules about its start and any extension remain unaffected.

To withdraw from an eligible digital purchase, use the email or postal contact above. Following a valid withdrawal, we refund the digital purchase price within 14 days after receiving your notice, using the original payment method unless you expressly agree otherwise. There is no refund fee or deduction for digital content already supplied or downloaded.

Faulty, damaged or incorrect products
Contact contact@quickly-challenges.com with your order number and a description of the problem. Photographs can help us investigate physical-product issues. This does not replace or restrict your statutory remedies. These rights also apply to personalised goods and digital content that is faulty or does not match the contract.

Other applicable consumer rights
Nothing in this policy limits mandatory rights under the law applicable to your purchase. Customers outside the EU may also have statutory cancellation, return or refund rights.

Optional withdrawal form
To: Tom Gerling, FernivoDesigns, Ortwickerstraße 24b, 48683 Ahaus, Germany; contact@quickly-challenges.com

I/We notify you that I/we withdraw from my/our contract for the following goods or digital content:
Description / order reference:
Ordered on / received on:
Consumer name(s):
Consumer address:
Date:
Signature(s), only if this form is sent on paper:

Delete whichever does not apply. Use of this form is optional.